Office Administrative Procedures
Pre-Requisite: There is no pre-requisite for this course.
Color Description: This course teaches you basic office administrative operations and procedures.
  You Will Learn How To  
  • Have an overview of common office staffing and
        organization
  • Maintain a daily calendar, prioritize tasks, and
        prepare a work planner
  • Interact with clients – reception procedures,
        scheduling procedures, telephone operations
  • Handle office operations
  • File, photocopy, and fax documents
  • Manage office supplies and equipment
  • Understand office operations such as sending and
        receiving mail
  • Manage records, maintain files and understand
        filing principles
  • Effectively communicate on the telephone and
        take and leaving meaningful messages
    • Course Benefits
    This course is intended to teach you how to perform basic office administrative procedures like filing, scheduling appointments, organizing, and managing routine office operations.
    Who Should Attend
    Whether in healthcare or business, someone needs to manage the office. With training in office administration, you will be ready to take charge of the office and get it in order. People interested in working in offices as front desk operators and administrators should consider doing this course.
    Topics covered
    Role of the Office Professional
  • Common office staffing and organization
  • Productive work habits
  • Professional growth
  • Office safety and security



    • Interacting with Clients
  • Reception procedures
  • Scheduling procedures
  • Telephone operations
  • Effective telephone communication
    • Office Operations
  • External mail: outgoing
  • External mail: incoming
  • Routing inter-office mail
  • Photocopying
  • Facsimile (FAX)
    • Records Management
  • Objectives
  • Systems
  • Filing principles
    • Supplies and Equipment
  • Inventory procedures (FIFO / LIFO)
  • Inventory controls
  • Ordering procedures
  • Receiving procedures
  • Care and maintenance of office equipment